There are several conditions do not need an appointment with the GP, you can self refer for further help. You can choose your doctor and hospital. Please bear in mind, you may need to make an appointment if this request cannot be complete. Please click service name to view or hide details.
Bereavement
Cruse Bereavement Care
New bereavement support available for people in Birmingham and Solihull.
To help support those who feel isolated and are suffering as a result of loss, a new bereavement helpline is now available to people in Birmingham and Solihull, five days a week.
Opening Hours:
Monday, Wednesday, Friday: 9.00 am – 5.00 pm
Tuesday, Thursday: 9.00 am – 8.00 pm
Saturday and Sunday: 12.00 pm – 5.00 pm
Telephone: 0121 687 8010
Facebook: CruseBirmingham
Twitter: @CruseBirmingham
Website: www.crusebirmingham.co.uk
Email: [email protected]
Cancer Support
Macmillan Volunteering
There are so many ways to get involved, from cheering on a marathon runner to volunteering in our offices. Whether it’s minutes or months, hours or days, the time you give really does matter.
Website: Macmillan Volunteering
Macmillan CAB Service
The Macmillan Benefits Service at Birmingham Citizens Advice offers a free, confidential benefits advice service to people living with cancer across Birmingham and their carers and relatives.
Telephone: 0121 683 5601
Address: Birmingham Citizens Advice,
Ground Floor, Gazette Buildings,
168 Corporation Street, Birmingham B4 6TF
Email: [email protected]
Website: www.macmillan.org.uk
Macmillan Relate
Macmillan Cancer Support is working with Relate Birmingham to offer free counselling sessions to people with cancer, their family or carers. Whether you’ve just been diagnosed or you finished treatment some time ago, we can help.
Birmingham St Mary’s Hospice
If you are a patient wishing to be referred, please speak to your doctor, nurse or consultant who will be able to refer you to Birmingham St Mary’s. All referrals must be submitted by a healthcare professional. This is to ensure that we work in partnership with the other professionals involved in your care.
Website: Make a Referral
Carer Support
Adult Social Services
You can contact adult social care services and support online:
Website: Adult Social Services
Email: [email protected]
Emergency telephone: 0121 303 1234
Birmingham Carer Hub
Forward Carers is a West Midlands based carer support service, here to make a real difference to the lives of people caring for an elderly frail, sick or disabled family member. Our aim is simple – to improve the physical and mental wellbeing of carers, young and old, including parent carers, so that families stay healthier and happier together, for longer.
Telephone: 0333 006 9711
Email: [email protected]
Website: Birmingham Carer Hub
Selly Oak Live at Home Scheme
This scheme enables older people to stay living independently in their own homes for as long as possible, with the best possible quality of life.
Website: Selly Oak Live at Home
Handyperson Services
More than 70 local Age UKs operate handyperson services across much of the country. These services offer older people extra help with small practical jobs to make their lives easier and safer around the home.
Telephone: 0800 055 6112
Website: Handyperson Services (Age UK)
Befriending Service
At Age UK, one of the ways we try to combat loneliness in later life is through our befriending services. We offer 2 different types, Call in Time telephone and face to face befriending.
Telephone: 0800 434 6105
Website: Age UK/Befriending
Chronic Fatigue Syndrome
The Salus Sanctuary
We provide support and education to people affected by Chronic Fatigue Syndrome/Myalgic Encephalomyelitis (CFS/ME) and other fatigue related conditions. We extend our support to families, friends, carers and education to health professionals giving a simple fast referral pathway. At Salus we are passionate about changing lives, bringing people together and making a positive impact on our communities.
Address: 26A Lichfield Road, Sutton Coldfield, B74 2NJ
Phone: 0121 355 6858 / 07809 246 674
Email:[email protected]
Website: https://www.salus.org.uk/
Dental Problem
Dental abscess
A dental abscess is a collection of pus that can form inside the teeth, in the gums, or in the bone that holds the teeth in place. It’s caused by a bacterial infection.
Dental abscesses are often painful, but aren’t always. In either case, they should be looked at by a dentist.
It’s important to get help as soon as possible, because abscesses don’t go away on their own. They can sometimes spread to other parts of the body and make you ill.
Dental Pain/Toothache
See a dentist if you have toothache that lasts more than 2 days. There are things you can do to ease it while you wait for an appointment.
Find the nearest dentist
Drug and Alcohol
Reach Out Recovery
Reach Out Recovery is a free and confidential drug and alcohol service for adults and affected others in Birmingham. They offer treatment and recovery services to support anyone experiencing difficulties with drugs and/or alcohol in a range of local community settings across Birmingham. The recovery teams are based across the city and include doctors, recovery coordinators, nurses, recovery champions, peer mentors and volunteers.
Website: Reach Out Recovery
Ear Syringing
Birmingham NHS Walk-In Centre
We offer ear syringing to those patients where it is indicated to do so, however it is only offered on certain days and times varying each week. Please call us for further information prior to attending for this service.
Address: Lower Ground Floor, Boots The Chemists Ltd, 66 High Street , Birmingham, West Midlands, B4 7TA
Telephone:0121 255 4500
Website: Ear Syringing
Female Genital Mutilation (FGM)
A clinic for women (18 years +) who have undergone female genital mutilation (FGM) is open at Summerfield Primary Care Centre, Heath Street, Birmingham, B18 7AL
A range of support and care is delivered by an all-female team, including:
- Physical assessments and treatment
- Emotional support and counselling
- General information
The Summerfield Women’s Clinic Aftercare Information Leaflet is available here and the FGM clinic poster here.
For further information:
- Telephone: Alison Byrne on 07989209483
- Email: [email protected]
Gambling Aquarius
Aquarius is a unique charity based in the West Midlands that has over 40 years’ experience supporting individuals, families, organisations and communities to overcome the physical, emotional and psychological harms caused by alcohol, drugs and gambling.
Patient can self refer using the phone number 0300 456 4293.
Life Style
Be Active
The Active Wellbeing Society provides a programme of free activities for all ages and abilities in local parks and outdoor spaces and within communities across Birmingham. We work with some of the most deprived communities in Birmingham and beyond to improve people’s health and wellbeing through physical and social activity, empowering citizens to live more active, happier and healthier lives.
Telephone: 0121 728 7030
Email: [email protected]
Address: Studio 309, The Custard Factory, Gibb Street, Digbeth, Birmingham, B9 4AA
Website: Be Active
Birmingham Healthy Minds
Birmingham Healthy Minds is an NHS primary care psychological therapies service that works closely with Birmingham GPs. BHM offers advice, information and brief psychological talking therapies for people aged 16 and over, who are often feeling anxious, low in mood or depressed.
Telephone: 0121 301 2525
Website: Birmingham Healthy Minds
Birmingham Mind – Wellbeing Service
Our Wellbeing service offers a range of information and access to community services that support emotional wellbeing.
We offer a range of workshops, groups and courses that you can sign up for and we are also able to provide information on other services in the community that might be helpful to you.
We offer workshops in…
- Mindfulness
- Coping with Aniexty & Depression
- Relaxation
- Improving Self Esteem
Website: Birmingham Mind
Telephone :0121 262 3555
Health Exchange
Welcome to Health Exchange. Health Exchange was formed in Birmingham in 2006 with the aim of creating a dialogue with the community about health and wellbeing.
Our guiding belief was, and remains, that everyone should and could be empowered to take positive control of their own health and wellbeing.
Telephone: 0121 663 0007
Website: Health Exchange
Local Directory of Various Clinics
List of useful links and phone numbers
| QE Main switch | 0121 371 2000 |
| QE Appointments | 0121 371 7070 |
| QE Imagining Appointments | 012 1 371 4695 |
| ROH Switch | 0121 685 4000 |
| Appointments | 0121 685 4186 |
| Children’s main | 0121 333 9999 |
| Appointments | 0121 333 9700 |
| Women | 0121 427 1377 |
| Social services | 0121 303 1234 |
| Birmingham Carer Hub | 0333 006 9711 |
| Mon, Tues, Thurs & Fri: 8.45am-5.15pm Weds: 8.45am-7pm | |
| Yewcroft / Quinton Carers Group | The Kenrick Centre Mill Farm Road |
| Monthly 2nd Wednesday of each month | Harborne 0300 304 5530 or |
| Michelle Long 07392 319482 | |
| Longbridge Carers Group | Longbridge Health & Community Centre, 10 Park Way |
| 0300 304 5530 or | |
| Michelle Long 07392 319482 | |
| Health & Wellbeing Carers Group Monthly 2nd Thursday of each month | Michelle Long 07392 319482 |
| Creative Support | 88 Bristol Road South Northfield |
| alt. Wednesdays 2-3pm | 0121 476 4349 |
| [email protected] | |
| Looking Forward | Term time only |
| (Parent and Carer Support Group) | 17 Victoria Road Harborne |
| Fortnightly, | [email protected] |
| Thursdays 10-11:30 | |
| National Autistic Society | 0808 800 4104 |
| Monday Thursday 10-4 Friday 9-3 | |
| National Dementia & Alzheimer’s Helpline | 0300 222 11 22 |
| Ring and Ride | 0330 053 8135 |
| Autism West Midlands | 0121 450 7582 / 0303 03 00 111 |
| Silverline—Helpline for older people | 0800 4 70 80 90 |
| Age UK | 0800 055 6112 |
| Age Concern | 0121 362 3650 |
| [email protected] | |
| Citizens Advice | 0344 411 1444 www.citizensadvice.org.uk |
| National Debtline | 08088084000 www.nationaldebtline.co.uk |
| CRUSE Bereavement Care | 0808 808 1677 |
| Citizens Advice Bureau | 03444 111 444 |
| MIND | 0300 123 3393 |
| Dementia Awareness | 0121 466 6000 |
| Samaritans | 0121 666 6644 |
| Birmingham Healthy Minds | 0121 301 2525 |
Local Nail Care
Birmingham Nail Care
Keeping your nails trimmed is an important part of keeping your feet comfortable and yourself fit and healthy – comfortable feet will help you to
- Take the exercise you need
- Get around the house and reduce the risk of falling
- Keep an active social life with friends and family and avoid isolation
Telephone: 0121 465 8521 or 0121 466 6488
Mental Health (Adult)
Birmingham Healthy Minds
Birmingham Healthy Minds is an NHS primary care psychological therapy service that works closely with Birmingham GPs. BHM offers advice, information and brief psychological talking therapies for people aged 16 and over, who are often feeling anxious, low in mood or depressed.
Telephone: 0121 301 2525
Website: Birmingham Healthy Minds
MIND Birmingham
Birmingham Mind is the largest independent mental health charity providing services in and beyond the City of Birmingham’s boundaries.
Telephone: 0121 608 8001
Website: birminghammind.org
Birmingham Mind – Wellbeing Service
Our Wellbeing service offers a range of information and access to community services that support emotional wellbeing.
We offer a range of workshops, groups and courses that you can sign up for and we are also able to provide information on other services in the community that might be helpful to you.
We offer workshops in…
- Mindfulness
- Coping with Aniexty & Depression
- Relaxation
- Improving Self Esteem
Website: Birmingham Mind
Telephone :0121 262 3555
The Veterans’ Mental Health Transition, Intervention and Liaison (TIL) Service
Formerly known as London Veterans’ Service (LVS)) is a free NHS mental health service for all ex-serving members of the UK Armed Forces and service personnel who are making the transition to civilian life including reservists. We work with any veterans’ and those transitioning from military to civilian who live in London, Greater London, East and West Sussex, Surrey, Kent and Medway or are registered with a GP in these areas.
We work with veterans’ with any mental health difficulties. If you are a veteran, you can refer yourself to our service. Please download our leaflet and contact us to discuss your referral. We also accept referrals from any professional or agency working with a veteran.
Opening hours: Monday to Friday, 9am – 5pm.
Counselling for victims of sexual abuse – RSVP (Rape & Sexual Violence Project)
We support and inspire people of any gender affected by sexual violence and abuse to make positive meaningful changes and live a future with hope and confidence.
Our coffee mornings give you an opportunity to meet people and learn useful coping strategies over a cup of coffee, in a friendly and safe environment. Make new friends and learn positive ways to cope with issues you might face, such as depression, loneliness, or low selfesteem. We meet once a month on a Thursday morning.
Telephone: 0121 643 4136
Website: RSVP
Social Prescribing
In recent years it has been recognised that sometimes the answer to improving an individual’s health or wellbeing lies not in a medical prescription, but in ensuring they have company, interests and changes of scene to make them feel connected, motivated and purposeful.
Telephone:0121 663 0007
Website: Social Prescribing
Mental Health (Child and Young Adult 0-25)
Forward Thinking Birmingham
For the first time 0-25 year olds experiencing mental health problems will be seen by the same service, Forward Thinking Birmingham. The service is now live and provides support, care and treatment tailored to your needs, no matter where you live in the city, or how complex your needs. The only requirement is that you are registered with a Birmingham GP.
Website: Forward Thinking
Pause Walk-in Centre
Pause is our city centre drop-in service, based in Digbeth.
Run by our partners at The Children’s Society, it’s a little bit different to other mental health services you might have experienced. The best bit about Pause is you don’t need an appointment; you can simply drop in for a chat.
Address: 21 Digbeth, Birmingham B5 6BJ
Telephone: 0300 300 0099
Website: Pause
Swan Medical Centre recommends the Clear Fear App for 11 to 19-year-olds
The Clear Fear app powered by stem4 provides ways for children and young people to manage symptoms of anxiety. Developed by Dr Nihara Krause, a Consultant Clinical Psychologist, together with ideas from young people, Clear Fear uses a Cognitive Behavioural Therapy (CBT) framework to help change anxious thoughts and emotions, alter anxious behaviours and calm fear responses.
The app also has helpful descriptions of the different ways in which anxiety shows, resources and a ‘grit box’ to boost resilience.
It is not a substitute for the mental health professional.
For more info visit https://www.clearfear.co.uk
Calm Harm
Calm Harm is an award-winning app developed for teenage mental health charity stem4 by Dr Nihara Krause, Consultant Clinical Psychologist, using the basic principles of an evidence-based therapy called Dialectical Behavioural Therapy (DBT).
Calm Harm provides tasks to help you resist or manage the urge to self-harm. You can make it private by setting a password, and personalise the app if you so wish. You will be able to track your progress and notice the change.
Please note the app is an aid in treatment but does not replace it.
Please click here to download app
Minor Eye Problems
If you have a recent eye problem, such as sore eyes, red eyes or visual disturbance – you can be seen by your Minor Eye Condition Service.
To make an appointment just call one of the opticians listed on the website.
Website: eyecarewm.co.uk/birmingham/
NHS Diabetes Advice Helpline
NHS Diabetes Advice Helpline
NHS England and NHS Improvement have launched a new helpline in response to disruption to normal diabetes services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate clinical advice. Whether you or a member of your household have caught the virus, or routine care has been disrupted, the helpline is available for immediate clinical advice to help you understand how to effectively manage their diabetes.
You can access NHS Diabetes Advice via Diabetes UK’s support line on 0345 123 2399 from Monday-Friday from 9am-6pm.
NHS Diabetes Advice Helpline – FAQs
What it is and who is it for?
NHS Diabetes Advice is provided by NHS England and NHS Improvement in response to disruption to normal services due to the COVID-19 pandemic and response.
The service is for adults living with diabetes who use insulin to manage their condition and require immediate advice from a team of clinical advisors.
Whether they or a member of their household have caught the virus, or routine care has been disrupted, the helpline can provide clinical advice to help them understand how to effectively manage their diabetes
How do patients access it?
The helpline is accessible via Diabetes UK’s support line on 0345 123 2399. It is open Monday to Friday from 9am – 6pm.
What clinical advice will the helpline provide?
NHS Diabetes Advice supports adults living with either type of diabetes who use insulin to manage their condition, and who require clinical advice on topics such as: Hyperglycaemia, Hypoglycaemia, Sick day rules and Missed injections.
However, the service is not intended to replace routine care, support paediatric patients or support pregnant patients. These patients are advised to contact their own doctor or care team.
Who are the clinical advisors?
NHS Diabetes Advice clinical advisors are volunteers. They are all health professionals with expertise in diabetes. All the advisors providing advice are clinically trained and competent.
Who are the clinical advisors?
NHS Diabetes Advice clinical advisors are volunteers. They are all health professionals with expertise in diabetes. All the advisors providing advice are clinically trained and competent.
Physiotherapy
The Royal Orthopaedic Hospital
Physiotherapy self referral is a system which allows you to refer yourself to a physiotherapist without having to see a doctor first.
Please download and complete the self referral form and hand it to the reception desk at The Royal Orthopaedic Hospital Physiotherapy Department or post it to the address shown below. Please complete the form fully, giving as much information as possible.
Address: Physiotherapy Department, The Royal Orthopaedic Hospital, Bristol Road South, Northfield Birmingham, B31 2AP
Telephone: 0121 685 4120
Email: [email protected]
Pregnancy
BUMP is an NHS service providing a single point of access for all maternity referrals in the Birmingham and Solihull area. The aim is to make sure you have access to the right care from day one. BUMP will triage your referral based on the information you provide and the hospital will contact you to start your antenatal care. In the meantime if you are worried about your pregnancy, please tell your GP straight away.
Click here to inform the NHS of your pregnancy. It’s quick and easy and just takes a couple of minutes.
This referral method will allow you to select either one of the following: Good Hope Hospital, Birmingham Heartlands & Solihull or Birmingham Women’s and Children’s Hospital. If you would like to refer yourself to any other hospital then please contact your GP.
You can also use the link below to refer a pregnancy on behalf of a woman.
Safe and Well checks by West Mids Fire Service
Safe and well visits are only available for non-business properties in the West Midlands areas.
Please click the link to safe and well referral
Safe and Well – West Midlands Fire Service (wmfs.net)
or the patient/relative can free phone 0800 389 5525.
Sexual health & Medical termination
Contraception
A full range of contraceptive services are available including fitting coils as well as hormonal methods e.g. the pill, injections and implants. These services are also available to residents who are not registered with the Practice. If you need emergency contraception (the morning after pill) then we are here to help. It is available quickly and discreetly from your local pharmacy and it’s FREE.
STI Self Sampling Kits
If you’re aged 16 or over and living in Birmingham or Solihull, you can request a free sexually transmitted infection (STI) self-sampling kit at the practice. These services are available in the surgery.
Umbrella Health
Free sexual health service for Birmingham & Solihull
Website: Umbrella Health
Address: Whittall Street Genitourinary Medicine GUM Clinic, Whittall St, Birmingham, B4 6DH
Telephone: 0121 237 5700
Find a pharmacy
Smoking Cessation
If you want to stop smoking, several different treatments are available on prescription to help you beat your addiction and reduce withdrawal symptoms. The best treatment for you will depend on your personal preference, your age, whether you’re pregnant or breastfeeding and any medical conditions you have. Research has shown that the most effective methods always involve support from the NHS Stop Smoking Service. To access the service book an appointment with our Health Care Assistant or visit your local Pharmacy.
Smokefree
The NHS have produced “Smokefree”, a dedicated service to inform everyone of the dangers of smoking, the benefits to giving up and how they can help you kick the habit.
QUIT
QUIT is the independent charity whose aim is to save lives by helping smokers to stop. Smokers wanting to QUIT should call 0800 00 22 00 or email [email protected] for free, individual, same-day advice from trained counsellors.
Stop Smoking Widget
This tool gives you daily messages, and keeps track of how much you’re saving and how many days it’s been since your last cigarette. Great motivators for staying smokefree.
Social Prescribing
In recent years it has been recognised that sometimes the answer to improving an individual’s health or wellbeing lies not in a medical prescription, but in ensuring they have company, interests and changes of scene to make them feel connected, motivated and purposeful.
Telephone: 0800 158 35 35
Website: Social Prescribing
The Active Wellbeing Society
Happy Healthy People Living Active and Connected Lives. The Active Wellbeing Society (TAWS) is a community benefit society and cooperative working to develop healthy, happy communities living active and connected lives.
Website: The Active Wellbeing Society
Social Services
Adult Social Services:
The goals that Birmingham City Council is seeking to achieve for adults and older people are that they should be resilient, living independently whenever possible and exercising choice and control.
Website: Birmingham Adult Social Care and Health
Telephone: 0121 303 1234
Birmingham Carer Hub
Carers UK makes life better for carers. We give expert advice, information and support. Caring can be extremely complicated. Our expert telephone advice and support service is here if you want to talk about caring. If you’re looking for answers, our online information and support is the best place to start.
Address: 76-78 Boldmere Road
Sutton Coldfield
Birmingham
B73 5TJ
Telephone: 0333 006 9711
Email: [email protected]
Website: forwardcarers.org.uk/local-services/birmingham/
Selly Oak Live at Home Scheme
This scheme enables older people to stay living independently in their own homes for as long as possible, with the best possible quality of life.
Age Concern Birmingham
Welcome To Age Concern Birmingham. We are committed to tackling the challenges faced by an ageing society and is dedicated to helping people make the most of later life.
Our vision is to excel in all our endeavours to meet the needs of older people and others in need. When supporting individuals we focus on their individual needs, drawing on our wide range of services to offer the best possible help, support, and advice.
Address: 76-78 Boldmere Road, Sutton Coldfield, B73 5TJ
Telephone: 0121 362 3650
Email: [email protected]
Website: Age Concern Birmingham
The Waiting Room (TWR)
Birmingham and solihull Heath & Wellbeing services at your finger tips
TWR provides an alternative approach to taking control of our own health and well-being. It is a virtual bridge across “The Information Chasm” that connects support services to the recipient almost instantly.
TWR, by engaging citizens with sources of support directly and seamlessly is, in its own right an intervention, taking away the often wearisome process of finding the right place to get help. TWR is an online resource library of information and support that can be navigated with minimum difficulty. In addition, the ongoing management of the process is relatively small but engagement can be realised at high levels and monitored effectively.
It’s envisaged that The Waiting Room, a place with significant connections across Health, Social Care and wider, will continue to grow so to best enable communities to access local and national support services. We believe The Waiting Room is the go to health and wellbeing virtual platform for the citizens of Birmingham and Solihull, and for the future, we see The Waiting Room as being replicated further afield.
For more information, please click the link: Support Options in Birmingham and Solihull | The Waiting Room (the-waitingroom.org)
Weight Management
Adult weight management
There are many resources online with information and support on losing weight and being more healthy. The NHS Change4life programme has lots of ideas to help families become healthier, including:
- food facts
- recipes
- activities
The NHS weight loss plan can help you lose weight safely, and there are many healthy eating diets to choose from. The online plan provides you with the information, help and support needed to lose weight and keep it off. Includes interactive food and activity diary, calorie tracker, progress monitoring and formulas well as personal support from an expert.
You can download apps and tools to help you manage and improve your health, and track your fitness. Some examples are:
- Active 10 walking tracker
- Couch to 5k
Website: Adult weight Management
Wellbeing
Wellbeing Coordinator
Our partner Health Exchange CIC offers a service that focuses on the health and lifestyle of carers. Our Carer Wellbeing Service undertakes a carer health MOT which includes:
- Biometrics* – Height, weight, BMI and blood pressure
- Health and Wellbeing Assessment – a framework for engaging carers about any health and wellbeing concerns
- Information, guidance and support for healthy lifestyle
- Information, guidance and support for carer role
Our service offers support and guidance to remain healthier and happier.
Telephone: 0121 663 0007
Email: [email protected]
Website: Wellbeing Co-ordinator
Social Prescribing
In recent years it has been recognised that sometimes the answer to improving an individual’s health or wellbeing lies not in a medical prescription, but in ensuring they have company, interests and changes of scene to make them feel connected, motivated and purposeful.
Telephone:0121 663 0007
Website: Social Prescribing
Wheelchair
Birmingham Wheelchair Service
Do I qualify for a wheelchair assessment from Birmingham Wheelchair Service?
- Do I have a Birmingham GP?
- Do I need a wheelchair for more than 6 months?
Will I use the wheelchair 5 times a week or more, for an hour or more at a time? - Do I have a medical condition which affects my ability to walk in the home or outdoors?
If you answer yes to all of the above questions you should complete a referral form and send it to the service.
How do I refer?
If you answered yes to all of the above questions, you should complete a referral form and send to the service.
You can contact the service to request a paper referral form or download from their website.
Address: West Midlands Rehab Centre
91 Oak Tree Lane, Selly Oak
Birmingham, B29 6JA
Telephone: 0121 466 3220
8:30am – 4:30pm
Monday-Friday
Fax: 0121 471 3690
(For patient sensitive information)
Email: [email protected]
Website: www.bhamcommunity.nhs.uk/wheelchair
Repairs: Ross Care (Birmingham only) – 0121 328 0227
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